TPL Insurance: The First Insurance Company in Pakistan to Sell Directly to Consumers
First came the internet, then came PayPal and Amazon, and then came the smartphone revolution. Each of these technologies had the potential to change the insurance industry as we know it, but none has yet come close to matching the potential impact of direct-to-consumer (D2C) distribution channels.
TPL Insurance, an online insurance marketplace based in Pakistan, is poised to be the first firm in the country to take advantage of this trend by becoming Pakistan’s first insurance company to sell its products directly to consumers online — without going through agents or brokers.
Welcome to the modern insurance industry
General insurance products are insurance products that are not tied to a specific product (or service). These policies have been selling online for quite some time, but have only now started making their way into brick-and-mortar stores. An insurance company has finally gone completely digital with its offerings.
General insurance is different from product-specific or rider-based policies because they cover many types of events or accidents and they’re not tied down by price or contract length. Allowing consumers to buy general insurance directly from insurers means that these insurers can broaden their scope of products, introducing more policy options to a wider audience.
What makes us different?
TPL Insurance offers easy-to-understand products. Most insurers have a hard time explaining their policies and rely on agents who, more often than not, are not experts themselves. Because TPL is selling directly to consumers and not through an agent network, we can help clients understand their coverages by making it as easy as possible for them.
We explain things in plain English rather than industry jargon. And because we know these products better than anyone else, we’re always here to answer questions or address any concerns customers may have throughout their experience with us—before they buy coverage, during claim processing, and even after they’ve made a claim.
How do I purchase?
As of September 2015, TPL Insurance is not yet selling directly to consumers. At that time, its website had a sign-up for an e-newsletter and an option for mailing list updates. Upon inquiry through a phone number provided on TPL’s website, I was told that new policies would be available in early 2016 and that potential customers could visit a third-party online store called Household General; I purchased my insurance policy there. According to TPL, it does sell its products at wholesale prices to licensed agents who can then resell them at their own price.
However, since all quotes are customized according to individual circumstances (for example, someone with two kids will pay more than someone with one), it’s difficult for me to judge whether these prices are good or bad compared with other insurers’. If you want specific details about how many different kinds of policies cost before committing yourself, you might need some professional help. To save money on your policy, it’s a good idea to check if your employer offers any discounts or incentives.
Four reasons why you should choose TPL Insurance over other companies
Easy and effective online quoting with no annoying calls from insurance sales agents Hassle-free insurance claims Fast settlements of your claims Dedicated customer support helpline, In addition, TPL is offering two huge discounts for its customers for a limited time only! First, by claiming within 30 days of your policy start date, you will get a discount of 25% on your car or motorbike policy.
Second, if you claim during our annual Ramadan competition—where we ask you to take photos as proof that you’re following ALL aspects of Ramadan—you will be rewarded by getting a free additional driver on your family coverage. Here are some examples of how these discounts can benefit you and those closest to you.
Our existing customers explain why they chose us and stay with us
Customer satisfaction is a top priority at TPL and we ensure that our customers are happy with our service and do not ever regret their decision of buying from us. A big part of why customers stay with us is because we go above and beyond what other insurance companies offer by providing excellent after-sales service as well as exceptional customer care that has been honed over years.
We want to make sure that every experience with us is just as enjoyable for you as buying from us was! Here are some of our loyal customers’ testimonials about what they loved about working with TPL.